How to Transform IT into a Services Organization using TBM and Service Roles

With the rise of digital transformation, Cloud, and third-party SaaS vendors, it has become essential for CIOs to make their IT departments competitive, but more importantly, a strategic advisor within the business. Now more than ever, IT has recognized the need to become a premier services center organization also known as IT as a Services Organization (ITaaSO).

In this white paper, you’ll explore how to begin that transformation by defining and assigning service roles – which is an early step in the TBM Transformation Journey Map.

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