Getting the Most out Microsoft Teams – Part 1: Improving Hybrid/Remote Workforce Collaboration

For organizations using Microsoft Teams, usage focuses on scheduling and participating in online meetings as well as using the chat functionality. But did you know that Microsoft Teams includes other rich functionality to support a collaborative working environment, especially for remote or hybrid teams? 

In this webinar, you will discover how Teams can really help with remote workforce management. This includes:

  • Configuring Teams phones so that users can answer or place calls regardless of location
  • Using call queues to automatically route, escalate and apply advanced logic to incoming calls
  • Using Copilot to transcribe, summarize, and recap recorded meetings
  • Using Copilot in Teams chat to find open items
  • Showcasing Places to allow users when/where their colleagues are working
  • Using Places to reserve available workspaces and meeting spaces
  • Plan frontline coverage with Shifts

By the end of this webinar, you will discover Microsoft Teams features you may have not known about and how to begin implementation. You will understand new ways to enhance your remote team members’ collaboration and productivity.

Speakers

Daniel Sanders 1

Daniel Sanders
Technology System Consultant
Rego Consulting

Daniel Sanders, based in Jasper, FL, US, is currently a Office 365 Senior Consultant at Rego Consulting, bringing experience from previous roles at James Moore, Certified Public Accountants and Consultants and Nationwide Insurance. Daniel Sanders holds a 2006 - 2007 Associate’s Degree in Computer Science @ Santa Fe College. With a robust skill set that includes Microsoft Servers, Microsoft Operating Systems, Office 365, Watchguard, Domain Management and more.

Wynne-Leon

Wynne Leon
Managing Director of Microsoft Services
Rego Consulting

Wynne is Rego’s Managing Director of Microsoft Services, where she combines her deep technical skills and communication skills to create collaborative environments that provide meaningful information and measurable results for her clients. She specializes in the strategic alignment of technology to business goals and user experience design. Wynne is also a speaker, trainer, designer, and author of several Microsoft SharePoint books, including the Microsoft SharePoint Server 2007 Bible and Implementing Exchange Server (New Rider’s Landmark Series).