Leveraging platforms, such as ServiceNow, to enable success for Business Relationship Management (BRM)
As a BRM, we build partnerships, evolve culture, and drive business value. Our work is about propelling the organization toward success.
So how can we find time to meet with partners and shape demand while we're trying to track business unit strategy, strategic relationships, idea documents, value plans, and all the artifacts we need to create visibility across the organization?
Many BRMs leverage a platform to provide visibility into strategy, ideas, and value management. Platforms can allow us to make Requests, Incidents, and Demands on behalf of our business partners, as well as perform other essential activities:
- Track Business Unit and Enterprise Strategies and Goals
- Link Strategies and Goals to Key Performance Indicators (KPIs)
- Follow KPIs throughout the Value Framework and Delivery Lifecycle
- Provide Visibility and Interactions with Business Units
- Track and Report on Action Items
- Monitor Risks, Issues, and Decisions
Join Rego Consultants Kelly Limberg and Matt Rose for a conversation about how BRMs can leverage a platform like ServiceNow to build partnerships, drive business value, and evolve culture.
A lifelong resident of Sonoma County, CA, Kelly helps companies make their PPM software significantly more efficient. Whether it’s enterprise applications, database and network tuning, or application level debugging, Kelly has a sixth sense about how to find and improve systems. A ServiceNow Implementation Specialist, Kelly learned to hone his craft over fifteen years at International Microcomputer Software, Applied Business Technology, NIKU, Toyota, and CA Technologies. At Rego, Kelly is the line of business lead for Rego Performance Management, a service that identifies CA PPM users with insights, analysis, and actionable steps to improve performance. When not fine tuning PPM for clients, Kelly likes to fine tune his biking and ultimate Frisbee skills.
Matt Rose has been designing processes, integrations, and applications in ServiceNow for over 6 years. Before joining Rego, Matt was the lead architect on a ServiceNow implementation at a large pharmaceutical company. He describes himself as passionate about maturing processes and automating streamlined workflows. In his downtime, Matt attempts to follow the Cincinnati Reds, volunteers at his church, and raises seven kids.